What delivery options do I have?
For online orders, the following delivery options are available:
- delivered at a home/work address
- delivered in a pick-up location near you
You can choose your preferred delivery option during the check out process.
What happens when I miss the delivery of my order?
That depends on the carrier, but most of the time your order is:
- delivered at a nearby pick-up location
- At your neighbours unless you have informed us or the carrier that you do prefer to have parcels delivered at your neighbours
- At a second attempt the next business day
At all times the carrier leaves you a (digital) note with the delivery details.
If you've opted for your order to be delivered in a store, the store will hold onto to it for 14 days once you have received the conformation that your order is ready to be collected. After 14 days the order will be returned to our warehouse and you’ll be automatically refunded within 10 to 14 days.
What is the delivery time and cost?
Our orders are usually shipped and delivered within 3-5 business days after the order is confirmed, with standard delivery. Based on the carrier and pick-up times, delivery times may vary.
Shipping costs are 150 CZK, but are free for orders over 2000 CZK.
In case of delays, you will be informed accordingly. General delays may also appear on the website.
What should I do if I’m missing an item/part of my order?
If you're missing one or more items from your order contact us, so our customer service agent can take it from there.
What should I do when I received a wrong item?
What should I do when my order was delivered at the wrong address?
In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email.
If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address.
If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.
Which carrier will deliver my order?
If you choose standard shipping, your order will be delivered by UPS.
Need more help?
We are available Monday – Sunday: 9AM – 9PM CET