Due to high demand we are currently experiencing shipping delays. We’re working hard to help you receive your items before Valentine’s day, but please make sure to place your order before January 29th, 11AM to avoid late delivery.
*There is always a possibility of extended delays with our carriers, which are unfortunately out of our control.
In case your order has been delivered to the wrong address you can locate it under “delivery status” in your account, or check te track & trace link in the shipping confirmation email.
If the order hasn’t been delivered yet, you can contact your carrier to see if they can help you change the delivery address.
If the parcel was declined at the delivery address, the order will be return to our warehouse. Once we have processed the return, you'll be refunded within 10 to 14 days.
Our orders are usually shipped and delivered within 3-5 business days, with standard delivery. Based on the carrier and pick-up times, delivery times may vary.
Order placed with express shipping are usually shipped and delivered within 1-2 business days. Based on UPS's pick up times, delivery times may vary.
Shipping costs are 150 CZK, but are free for orders over 2000 CZK. Express shipping is 380 CZK.
In case of delays, you will be informed accordingly. General delays may also appear on the website.
That depends on the carrier, but most of the time your order is:
At all times the carrier leaves you a (digital) note with the delivery details.
If you've opted for your order to be delivered in a store, the store will hold onto to it for 14 days once you have received the conformation that your order is ready to be collected. After 14 days the order will be returned to our warehouse and you’ll be automatically refunded within 10 to 14 days.
For online orders, the following delivery options are available:
You can choose your preferred delivery option during the check out process.
If you choose standard shipping, your order will be delivered by UPS.
Orders placed with express shipping will be delivered by UPS.
We are available Monday – Sunday: 9AM – 9PM CET
Keep up with our latest news and get 10% off one purchase.